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NETWORK SLA
goviphosting.com offers a 99.9% Uptime Guarantee. That means your
web site is guaranteed operational 99.9% of the time in any calendar
month. goviphosting.com guarantee 99.9% service uptime allows for
45 minutes of (HTTP) service outage per month as defined here. For each
additional 45 minutes of downtime you will receive 10% credit or refund.
Regardless of the number of outages, all refunds are limited to one
month's hosting service fees and do not include excess usage fees or
other nonstandard recurring charges.
For the purposes of this guarantee, only downtime lasting at least 10
consecutive minutes is considered a service outage.
goviphosting.com will not be held responsible for Service Outages
resulting from non-goviphosting.com-operated equipment including,
but not limited to, Internet NAP failures or congestion and backbone
failures. Additionally, goviphosting.com will not be held
responsible for delays in the registration or transfer of a domain due
to InterNIC-related issues, for outages resulting from malfunctioning
customer scripts or applications that are installed by the customer, or
for unusual traffic spikes or "denial of service" attacks on customer
web sites.
Refunds will be issued upon request by the customer and upon
determination that a service outage, as defined by this guarantee, has
occurred. Refund requests must be made within five (5) days of the
issuance of the invoice that represents the time period during which the
service outage took place. |
